Welcome to the Knowledge base

Here you’ll find everything you need to connect your cameras to the cloud portal, manage them from the portal or your phone, and get the most out of CamStreamer camera apps.

New here? Start with Getting started. It walks you through connecting and setting up your first camera in a few minutes.

Having trouble? Check Troubleshooting for answers to the most common issues regarding CamStreamer camera apps and cloud portal.

When using the portal, you can press to be taken to the associated help page.

About Survilla cloud platform

Our cloud solution is powered by Survilla, which is central platform your devices connect to. The cloud-based platform provides connectivity of IP cameras without complex configuration while monitoring their proper functionality.

The platform also provides:

  • access to a web-based user interface (portal),
  • remote control of connected devices,
  • storage space for recordings,
  • features to enhance your camera usage,
  • regular monitoring,
  • logging all of your activity,
  • and communication with other systems.

Survilla has powerful servers that operate according to the latest industry and security standards. With sophisticated monitoring tools and backups, we can guarantee availability 99% of the time.

NOTICE

Only IP cameras manufactured by Axis Communications AB can be connected to the platform. Analog cameras can only be connected using selected models of IP video encoders from Axis Communications AB.